Major upgrade of scheme administration technology platforms update

Posted 4 November 2016 2:11pm

PSSap systems have now been upgraded and the blackout period has ended. Please ensure you read the instructions provided below before making contributions for PSSap. Please call 1300 338 240 and select option 5 if you have any questions.

From 17 November to 27 November 2016 PSSap systems will be upgraded. This means that there will be limited services available online for employers.

Although there is no APS payday in this period, some employers operate on a different contribution cycle. PSS/CSS, MilitarySuper and DFRDB contributions are unaffected by the blackout and, if needed, you should submit these following your usual process.

How to make contributions for PSSap

Before the blackout period:

  • You should aim to submit data and money for pay ten (17th November 2016) earlier that week if possible, but no later than 3pm on the 17th.

During the blackout period:

  • Most employers will not submit during the blackout period itself, but we understand that some employers submit on a different cycle
  • If you are an employer that submits on a date within the period:
    • You can upload a payroll interface file (PIF); or
    • You can submit via a clearinghouse if you are SuperStream ready for PSSap; or
    • You can submit manually via the Pillar portal

After the blackout period:

  • You will no longer be able to submit manually via the Pillar portal. If you have not done so, you should urgently arrange to submit via a clearing house. You will not be able to make PSSap contributions if you do not.
  • If you are not SuperStream ready for PSSap, you will need to become compliant as soon as possible. In the interim, you may continue to upload a PIF to Pillar and pay through Electronic Funds Transfer (EFT). You will access this through the secure employer website, as for the current portal. This facility will not be available in the longer term.
  • You may submit data using a PSSap SAFF via a clearing house.

What will change

After the blackout period:

  • The SG shortfall report will not be available
  • Membership numbers for new members will only be available after data submission through the search function on the employer portal.
    • If you use SAFF, you can leave the membership number blank in the data.
    • If you submit through manually entering data into a clearing house, you will need to place ‘UNKNOWN’ in the membership number field of the data entry screen

More information

Updates will be posted on Employer Services Online and you should check this during the blackout period.

We will remind you immediately before the blackout period and also when the period is due to end.

If you have any questions, please call 1300 338 240 and select Option 5 or email

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